🛠️ Reporting a Repair

Reporting takes three quick steps. A progress bar at the top shows where you are: Address → Repair Details → Contact Details.

You don't need to log in to report a repair. If you have an account and are logged in, your saved details are filled in for you along the way.

📍 Step 1 — Address

Select your address from the list — start typing to quickly narrow it down and find yours. If you're logged in, your address is already filled in for you. Click Next.

🔧 Step 2 — Repair details

Tell us what's wrong by narrowing it down:

1. Where is the problem? Pick the room or area (e.g. Kitchen, Bathroom).
2. What's affected? Pick the item or issue type, and any further options if asked — just keep tapping the card that best matches your problem.
3. Answer a few quick questions (if shown) — some issue types ask short follow-up questions to help the right contractor come prepared.
4. Describe the issue — a short description is required.
5. Add notes (optional) — any additional helpful information, for example access arrangements, parking, or anything else the property manager or contractor should know.
6. Add photos or videos (up to 10 files) — pictures help your management company to assign a contractor to your report faster.

Use the Back button at any point to change an earlier choice.

Note: if you report outside office hours, at a weekend, or on a holiday, you may see a message from your property manager about what to do — for example, who to call in an emergency.

📞 Step 3 — Contact details

Check your name, email, and phone number — these are pre-filled if you're logged in. Please make sure they're correct so we can reach you about access and appointments.

Click Send to submit your repair.

✅ Done!

You'll see a "Request sent successfully!" confirmation. We'll email you as soon as someone picks up your request — if you don't see an update, check your spam folder. Want to report something else? Click Add another repair.